CASE STUDY
The client
Cisco offers an industry-leading portfolio of technology innovations. With networking, security, collaboration, cloud management, and more, they help to securely connect industries and communities.
The challenge
Future Worx are long-standing strategic partners of Cisco, providing services that have delivered game-changing results for Cisco customers adopting remote working practices. From creating Cisco’s public-facing adoption content for financial services, healthcare and education through to our on-demand support services for their clients, we work hand in hand with Cisco in delivering market-leading measurable remote working outcomes.
The solution
Working with Future Worx has allowed us to achieve game-changing results. They have been a strategic partner in defining our adoption methodology, now widely recognized as industry-leading. They collaboratively wrote and designed most of Cisco’s public-facing adoption content, and the importantly tailored role and industry-specific content for healthcare, financial institutions, public services, schools and higher education.
Recently – the world shifted to remote work. Having such targeted adoption content meant that we were able to quickly deliver when our customers needed us most. When the COVID-19 crisis hit – we could quickly assemble support pages with links to everything our customers need to jump-start their remote working programs in these times of lockdown.
The additional adoption content we created has been viewed over a million times already, and we’ve received incredible feedback and thanks from our customers in every industry. I can’t imagine how we would have scaled so rapidly, to such an unprecedented amount of new users and customers in such a short space of time. It’s incredible to be a part of a historic time in our industry and our ability to react is thanks to Future Worx adoption expertise and tireless support of Cisco’s efforts.
“I’d consider them a gold standard in planning, on-boarding, overcoming adoption challenges, and delivering ongoing user adoption for our customers and partners.”
HEIDI RHODES DIGITAL EXPERIENCE TRANSFORMATION, CISCO